INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you ship internationally, and how much does it cost?
Yes, we ship paragliding gear worldwide! Shipping rates are calculated automatically at checkout based on the package weight and your destination. High-value items like wings and harnesses are always shipped with tracking and full premium insurance.
What is your online return policy?
We want you to love your gear! We accept returns within 14 days of delivery for a full refund or exchange, provided the item is in 100% brand-new, resaleable condition with original tags and packaging.
How can I track my order?
Once your order is shipped you’ll receive a with your order confirmation email. Please check your spam folder just in case. If you cannot find anything, please contact us.You can always check the [Order Tracking],
How long does shipping take?
Typically you should get your order between 7-14 business days. You can always check the [Order Tracking],For detailed information, please refer to:[Shipping and Stock Info]
What's your refund policy?
We want you to be really happy with your purchase. In case you’re not, we’ll always do our best to sort it out for you.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.More：[Returns/Refunds]
INFORMATION ABOUT US